To Know
FAQs
What is Byward Mart?
Byward Mart is an online store based in Pleasant Grove, Utah, offering a wide range of high-quality products across categories like toys, beauty supplies, household essentials, home and garden, office products, and cellphone accessories.
Where do you ship?
We currently ship orders across the United States. Our goal is to provide fast, reliable delivery no matter where you are located.
How long does shipping take?
Orders are typically processed within 1–2 business days. Delivery time depends on your location but usually takes between 3–7 business days after dispatch.
How can I track my order?
Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can easily track your package through the provided link.
What payment methods do you accept?
We accept all major credit and debit cards, as well as secure checkout options like PayPal for a smooth and safe shopping experience.
Can I modify or cancel my order after placing it?
We start processing orders quickly to ensure fast delivery, so we may not always be able to make changes once an order is placed. However, please contact our customer service team as soon as possible, and we’ll do our best to assist you.
What is your return policy?
We want you to love your purchase. If you are not satisfied, we offer returns within 14 days of delivery. Please ensure the item is unused, in original condition, and in original packaging.
How do I start a return?
Simply contact us at sales@bywardmart.com with your order number and reason for return. Our team will guide you through the process.
Are your products covered by a warranty?
Some of our products come with manufacturer warranties. Please check the product description or contact us if you have questions about a specific item.
How can I contact customer support?
You can reach our customer service team by:
📞 Calling us at (385) 350-4147
📧 Emailing us at sales@bywardmart.com
🌐 Visiting our Contact Us page.
We are here to help!
