Refunds & Returns Policy
Last Updated: 04-22-2025
At Byward Mart, your satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help.
Returns
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You may request a return within 14 days of receiving your order.
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To be eligible for a return, the item must be unused, in the same condition you received it, and in its original packaging.
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Proof of purchase (order number or receipt) is required for all returns.
How to Start a Return
To initiate a return, please contact us at:
📧 sales@bywardmart.com
or
📞 (385) 350-4147
Our customer service team will provide you with return instructions and assist you through the process.
Refunds
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Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
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If approved, your refund will be processed to your original payment method within 5–7 business days.
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Please note: Shipping fees (if any) are non-refundable.
Non-Returnable Items
Certain items cannot be returned, including:
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Items marked as final sale or non-returnable.
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Used beauty products or personal care items.
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Opened household supplies or perishables.
Please review product descriptions carefully before purchasing.
Exchanges
We do not offer direct exchanges. If you need a different item, please return the original item for a refund and place a new order.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
We’ll work quickly to replace the item or issue a full refund at no additional cost to you.
Questions?
For any questions about our Refunds & Returns Policy, feel free to reach out:
📧 sales@bywardmart.com
📞 (385) 350-4147
We’re here to make things right!